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CUSTOMER SERVICE INFORMATION


Contact Information

 Business Hours:  Monday thru Friday ... 9am to 5pm Mountain Time
 Contact by Phone:  (403) 844-4848
 Contact by Fax:  (866) 864-5812
 Contact by Email:  info@sledstuff.com
 Mailing Address:  Intech Graphics
 Box 308
 Rocky Mtn. House, AB Canada
 T4T 1A3

Shipping Policy/Methods

We ship primarily with Canada Post/USPS. We have found this carrier to be very reliable, time sensitive and cost efficient. We can, however, upon customer request, use a variety of shipping carriers including UPS, Purolator, FedEx, Greyhound or Loomis.
Our goal is to ship customer orders within 24-48 hours of payment confirmation. On occasion, due to supply or inventory issues, this target may need to be slightly altered. In the rare instance that an order does have to be delayed, we will make every effort to contact the customer with details and/or alternate plans for that shipment.

Payment Options

We accept the following methods of payment;
  • Visa/Mastercard phone orders
  • PayPal (our paypal account is esales@intracon.ca )
  • Money Order: (if you are ordering from the USA, please make sure your money order is an INTERNATIONAL one, as we can no longer cash the "Green" US postal money orders in Canada) made payable to the above name and address.
  • Cashiers check/Bank draft: This is a good alternative to a money order. They are available at most banking institutions and are sometimes less costly to buy.
  • Personal Check: Personal checks should be made payable to the above name and address. Also, please note, that personal check will delay shipment of your products by 10 days while the check is cleared for payment at your bank.
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